When will my order arrive?
We aim to despatch your order by the end of the business day after the order has been placed. Your order should be delivered within 3-5 working days and will be delivered by Royal Mail special delivery or Recorded delivery.
Any delays will be notified to you by email or telephone.
How do I contact a store?
Use our Store Locator for the contact telephone number.
Can I have my order delivered to a different address from the cardholder?
Yes there is an option to choose the delivery destination.
What do I do if the item is wrong or I don’t like it?
We want you to be happy with your purchase and have a 14 day return policy. For further information please go to our Customer Services page or email us firstname.lastname@example.org
Is my payment secure?
Yes, our website uses a secure server which uses SSL technology (secure sockets layer) to make sure that all your credit or debit card transactions are completely secure. Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfil it.
When you use our website, the secure server will encrypt all of the personal information you send us. Your credit or debit card details are processed through the SagePay secure payment system. No credit or debit card details are held by Gus Jones Jewellers.
Do you ship internationally?
Unfortunately we only ship items to customers within the UK and Northern Ireland. For further information regarding deliveries, please visit our Delivery Options page.
How do I pay for my purchases?
We accept all major Credit/Debit cards when purchasing through the website directly or by telephone. If you are not sure about whether you can use your card, please contact us on 01495 223338 and one of our dedicated team will be glad to assist you.