Customer Services

General Enquiry

Having been around for over 110 years, we are passionate about customer service at Gus Jones Jewellers so If you do need assistance please call us on 01495 223338 or email your enquiry to enquiries@gusjonesjewellers.co.uk

If you would like to contact one of our high street branches, telephone numbers and email addresses can be found on our Store Locator page.

Existing Order

If you have any enquiry regarding an order placed on our website or any product related enquiry please email sales@gusjonesjewellers.co.uk quoting your order number or telephone us 01495 223338

Orders & Deliveries

We aim to despatch your order by the end of the next day after you have placed it and you should receive your order within three to five business days. If we are unable to meet this 3-5 day delivery schedule we will immediately contact you to discuss and advise.

Please note that we can only deliver to customers within the UK and Europe.

Delivery Charges

All UK orders of £50 or above will be despatched free of charge, orders under this amount have a flat rate of £2.95. Next day UK delivery is £7.50. Alternatively you can arrange free collection of an order from one of our branches. We can also despatch to Europe at a flat rate of £7.50.

Safe Shopping Online

We want you to feel safe when you shop with us, so when you do order online your payment details are processed by SagePay, one of the world's most trusted and secure payment portals. For more information on how shopping online with Gus Jones Jewellers is safe and secure please visit the Sagepay website.

Free Gift Wrapping Service

We're happy to offer a free gift wrapping service, which we also offer in our high street branches, on all orders. If you are purchasing a gift and wish to take advantage of this service, simply let us know in the comments section as you checkout and indicate whether or not you would prefer us to enclose an invoice with your order.

Ring Size Questions

Our rings are normally available in sizes J-Q ladies' rings and in sizes R-Z for men's rings. Smaller and larger sizes are often available but may need to be specially ordered and may incur an additional charge. We will contact you to advise on an expected delivery date if it is outside our normal 2-5 business days or if the price will be different from that quoted. Alternatively please contact us on 01495 223338 or sales@gusjonesjewellers.co.uk and we will be happy to assist with your enquiry.

On occasion some of our more popular sizes may be out of stock. We will contact you to advise if we are unable to deliver your order within our normal 2-5 business days.

Returns Policy

We want to ensure that you are completely satisfied with your purchase from Gus Jones Jewellers. We therefore offer all online customers a 14-day money-back guarantee: If for any reason you are unsatisfied with your product, you may return it, unworn and in its original packaging, within 14 days of receipt for a full refund or exchange. However, this returns policy does not apply to earrings. Earrings are non returnable due to hygiene reasons.

Should you wish to return an item to us you should contact us at returns@gusjonesjewellers.co.uk or phone 01495 223338 for advice on how to return goods to us.

Items may be returned direct to Gus Jones Web Sales, 109 High Street, Blackwood, Gwent, NP12 1AD. We recommend that any returned goods are sent by Royal Mail Special Delivery to ensure proof of delivery and some insurance of the goods whilst they are in transit.

All returned goods must be in their original condition and packaging and accompanied by our dispatch paperwork.

Refunds will only be made to the card used to purchase the item.

Order Corrections

We aim to despatch all orders as quickly as possible but if you have made an error whilst placing your order or need to change any details please do get in touch with us at sales@gusjonesjewellers.co.uk as soon as possible and we will do our best to accommodate any changes you'd like to make.